We want your order to arrive as expected. If something is wrong with your item, contact us through our contact page so we can help.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item, packaging, and issue so we can review it.
Returns
Return requests should be made within 14 days of delivery. Items must be unused, in the same condition received, and in the original packaging when possible. Contact us before sending anything back so we can provide the correct return instructions.
Non-returnable items
Items that have been used, modified, damaged after delivery, or returned without approval may not be eligible for a refund.
Refunds
Approved refunds are issued to the original payment method after the return or claim is reviewed. Your bank or payment provider may take additional time to post the refund.
Return shipping
If the return is due to a damaged, defective, or incorrect item, we will help resolve the issue. For other approved returns, return shipping costs may be the customer's responsibility.
Responsible use
Lockpicking and locksmith tools must be used lawfully and ethically. Review our Responsible Use page before ordering.